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We are deploying a chatbot in our environment, and after we publish and add it to Teams, it does not respond to any commands but works just fine in the test environment in CoPilot Studio.
We have "add custom chatbots" enabled and have tried using the web version of Copilot Studio to create the bot. We have also tried using CoPilot Studio within Teams. It has been over a week since the bot was published, and we have created a new bot from scratch to make sure it wasn't something with the recent GUI change.
We were able to somehow get it working. There were some weird preview apps settings that were off and some settings that were in multiple places.
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@Arthur Young can you please let me know exactly what settings you turned on and off in multiple places because I’m also facing the same issue with my bot and don’t have a probable solution for it
@MD SABER SHAFI Let me see if I can locate it and let you know
Hello @Arthur Young
You can write the actions and i will repeat them
Then you can Accept the answer !
Is that OK ?
Hello @Arthur Young
Welcome to Microsoft QnA!
Have you done carefully this process ?
You need to add the CoPilot in the Organization and approve it !
Please go through this step by step !
--
I hope this helps!
Kindly mark the answer as Accepted and Upvote in case it helped!
Regards
Yes I have, I am the teams admin and the app is in the store to add.
Hello @Arthur Young
Kindly mark the answer as Accepted and Upvote in case it helped!
@Konstantinos Passadis I did not, I responded yesterday and said that. We followed those steps during the setup of the chatbot. We can add it to Teams but it still does not respond when chatting with it.
Hello @Arthur Young
What content are you using ?
Is it created directly from CoPilot Studio ?
Does it have any custom scripts ?
Have you enabled
AND:
I hope this helps!
Kindly mark the answer as Accepted and Upvote in case it helped!
Regards
@Konstantinos Passadis the chatbot is created directly from the CoPilot Studio site with Teams selected with all of the default authentication settings. We are just using created topics for the time being while we test deployment. No custom scripts. Classic is selected for Generative AI, but where did you get that first image from? Why does that need to be enabled if we are providing a specific answer in the topics?
Thanks for helping me with this.
Update: I found that first image and it is enabled
Hello @Arthur Young @MD SABER SHAFI
This setting is causing mess
Allow use in Teams :
Finally this setting in power Apps Admin:
==
I hope this helps!
Kindly mark the answer as Accepted and Upvote in case it helped!
Regards
Not sure how to close this chat but the issue is resolved. I was able to figure it out.
Hello @Arthur Young
You can write the actions and i will repeat them
Then you can Accept the answer !
Is that OK ?