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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 95%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Hello after completing the captcha test the Sandbox does not load.
This question is related to the following Learning Module
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 76%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Hi Luisa Torres,
Thank you for bringing this to our attention. We will look into it and get back to you soon.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 86%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi Luisa Torres,
Thank you for reaching out to us on the Microsoft Q&A forum.
We are sorry to hear that you are experiencing issues in accessing the sandbox. Please kindly follow the troubleshooting steps as mentioned below for the issue:
1: Sign-out from all the tabs in the current browser and clear the cache files and try login again with your learn id credentials. 2: Sign-out from current browser login and try to login from an incognito window/in-private window.
3: Switch to a different browser and try login again.
4: Login with a new personal email account into the learn path in a completely new browser and check.
Additional Information: https://video2.skills-academy.com/en-us/training/support/faq?pivots=sandbox
If the information is helpful, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post.
If you are still running into issues, kindly attach the screenshots for reference and please let us know in the comments. We are glad to help you.
Thank you.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 43%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Hi Luisa Torres,
Just checking in to see if you had a chance to see the responses by AmaranS to your question.
Please don't hesitate to reach out to us if you have any further queries. I hope the information provided has been helpful to you! If so, please accept the answer by clicking the Accept Answer / Upvote on the post. We value your feedback, and it will help to assist others who might have a similar query. Thank you for your contribution in enhancing Microsoft Q&A!