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Hi,
I have an Azure Trusted Signing Account that is stuck on "In Progress" in "Identity Validation". The last email I'd received from Azure regarding the validation process was 10 days ago.
I tried to contact Azure support, but they could not help.
I've read other similar posts, but haven't been able to find a clear path forward. Has anyone experienced this? Are the Azure staff just impacted by too many submissions? Are there any other remedies anyone could recommend?
Thank you so much!
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@sevas Thank you for reaching out to us, please help us the with identity validation id to check the status internally.
@sevas I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others ", I'll repost your solution in case you'd like to "Accept " the answer.
Issue: have an Azure Trusted Signing Account that is stuck on "In Progress" in "Identity Validation". The last email I'd received from Azure regarding the validation process was 10 days ago.
Resolution: Resolved by @sevas ended up resubmitting an identical account for verification. The new account and original were approved within 24 hours. Now I have two identical accounts. No option to delete, but it's not a problem. I'm happy I'm now able to use Azure Trusted Signing.
If you have any other questions or are still running into more issues, please let me know. Thank you again for your time and patience throughout this issue.
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
Thanks for the comment @Givary-MSFT . I ended up resubmitting an identical account for verification. The new account and original were approved within 24 hours. Now I have two identical accounts. No option to delete, but it's not a problem. I'm happy I'm now able to use Azure Trusted Signing.