Azure Open AI Vision Issues - East US - GPT-4o

Adriaan 30

Hi there,

Are we aware of any issues occurring on the East US resources for Azure Open AI? Specifically concerning GPT-4o and vision.

Prompting our 4o and 4o mini deployments on our East US resource with images results in the following exceptions being thrown:
error1

error2

Kindly advise.

navba-MSFT 23,625 Reputation points Microsoft Employee

2024-08-08T09:48:31.3733333+00:00

@Adriaan Welcome to Microsoft Q&A Forum, Thank you for posting your query here!

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I tried with both GPT4o and GPT4o-mini in East US region and both appears to be working.

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This seems like a transient issue and no issues are reported now in East US region.

You could also check this from your end from the Azure Portal --> Service Issues section:
https://portal.azure.com/#view/Microsoft_Azure_Health/AzureHealthBrowseBlade/~/serviceIssues

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Please clear the browser cache and try again to check if that works.

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Hope this helps.
Adriaan 30 Reputation points

2024-08-08T09:58:13.7333333+00:00

Hi there,

Thanks for the swift reply.

Can you see if you can replicate this issue with text heavy images? For example a page from an invoice with at least 5 or 6 line items?

I can consistently replicate this issue with images like that.
Our other resources in other locations such as Sweden do not have this issue.

Many thanks,

Adriaan
navba-MSFT 23,625 Reputation points Microsoft Employee

2024-08-08T10:00:18.4666667+00:00

@Adriaan Please share the image which you are using as a private message. So that I can test at my end. I have sent you a private message.
Adriaan 30 Reputation points

2024-08-08T10:14:52.49+00:00

Here is an example of a text heavy image that causes this issue on our deployments.
Adriaan 30 Reputation points

2024-09-05T06:35:42.97+00:00

Since last night we are experiencing this issue once again. Even standard text prompting is incredibly slow and tends to timeout. This is mostly evident with very large prompts, 20000+ input tokens.
This is occurring on our Azure OpenAI resources in the East US region.
navba-MSFT 23,625 Reputation points Microsoft Employee

2024-09-05T07:12:40.78+00:00

@Adriaan I have sent you a private message asking for more details. Please share the details with me.
navba-MSFT 23,625 Reputation points Microsoft Employee

2024-09-06T04:46:02.1+00:00

@Adriaan Please share the requested details over private message. This will help us to assist you better.
navba-MSFT 23,625 Reputation points Microsoft Employee

2024-09-09T06:39:27.2066667+00:00

@Adriaan We are still investigating. I will keep you posted about my findings.
Adriaan 30 Reputation points

2024-09-12T07:16:52.97+00:00

It could be that we are hitting our rate limit, but there is no corresponding exception or status code returned. The connection simply times out as described in previous messages.
navba-MSFT 23,625 Reputation points Microsoft Employee

2024-09-12T07:21:30.19+00:00

@Adriaan I have followed up earlier this morning and asked for the updates from product Owners. I am yet to hear from them.
navba-MSFT 23,625 Reputation points Microsoft Employee

2024-09-13T03:47:28.42+00:00

@Adriaan On 2024-09-13 00:06:39 UTC, I could see many 429 error codes ( about 50,000 requests approximately) failed. That is too much of a requests. This will result in throttling and latency (performance and timeout issues). The only fix for the 429 errors in to be within the requests limits.

I am still working internally for the timeout issues that you had faced on Sept 5th.
Adriaan 30 Reputation points

2024-09-13T07:23:04.67+00:00

@navba-MSFT Thank you. Yes, we caught that as well, we have implemented some more restrictions from our side.

1 answer

navba-MSFT 23,625 Reputation points Microsoft Employee

2024-08-09T04:31:50.88+00:00

@Adriaan I tried again with your above images in East US with both GPT4o and GPT4o-mini and it worked just fine.

This seems like a transient issue and no issues are reported now in East US region.

You could also check this from your end from the Azure Portal --> Service Issues section: https://portal.azure.com/#view/Microsoft_Azure_Health/AzureHealthBrowseBlade/~/serviceIssues

.

Please clear the browser cache and try again to check if that works.

If you encounter the same issue, again, please let me know. I would be happy to assist you further.

**

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Shaun Britz 0 Reputation points

2024-08-14T09:54:02.96+00:00

I am currently also facing the same issue
I am using GPT-4o v.2024-05-13
The issue seems to be intermittent.

Adriaan 30 Reputation points

2024-08-14T09:58:55.8933333+00:00

As per Shaun, we are experiencing this issue again.

Mohamed Siddique Sayed 0 Reputation points

2024-08-14T10:04:47.0133333+00:00

Hi there,

I seem to be experiencing the same issue discussed above on the East US resources for Azure Open AI, specifically concerning GPT-4o and vision.

Mohamed Siddique Sayed 0 Reputation points

2024-08-14T12:14:12.86+00:00

Hi there,

I see it came right for a while and now it is down again.

Kindly assist.
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Azure Open AI Vision Issues - East US - GPT-4o

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