IM Contact Info Different Between Azure and Teams Admin Center

Hey Robin, I appreciate the quick response, thank you! Unfortunately that won't work, our user account is synced from our on-prem active directory, so I see this if I try to edit anything in Office 365.

There isn't an issue with the on-prem info either, not is there an issue with what's listed in Azure. The on-prem AD account has the correct email address for the SIP proxy address, and that info is shown correctly in Azure\Entra as well. It's only in Teams and the Teams Admin Center where this information is incorrect.

Hi @Kris Masoner
It sounds more like you are experiencing a situation where user information is not updating in Teams. According to our official documentation:

After user attributes are updated in Microsoft Teams, users continue to see the old information in the Teams client. User attributes include information such as display name, telephone number, manager, and profile photo.

This behavior is by design.

Classic Teams has a caching scheme that's designed for capacity and performance optimization. The Teams service caches general user information for up to three days. The Teams client also caches general user information locally. Some data, such as display name and telephone number, can be cached for up to 28 days in the client. Profile photos can be cached for up to 60 days.

To clear the cache and receive updated information, sign out of Teams, and then sign back in. Or, manually clear Teams cache.

If the issue persists after manually clearing the cache, also try these steps:

1. Check the synchronization status of Azure AD and Teams

Make sure the synchronization status between Azure AD and Microsoft Teams is normal. You can check it by following the steps below:Sign in to the Azure AD admin center. Navigate to the "Azure AD Connect" section to see if the synchronization status is normal.

2. Check and update the SIP address using PowerShell

Check and update the user's SIP address using PowerShell. Here are some commonly used PowerShell commands:

# Connect to Microsoft Teams

$credential = Get-Credential
Connect-MicrosoftTeams -Credential $credential

# Get the user's SIP address

Get-CsOnlineUser -Identity "user@domain.com" | Select-Object SipAddress

# Update the user's SIP address

Set-CsUser -Identity "user@domain.com" -SipAddress "sip:newaddress@domain.com"

3. Check the policies in the Teams admin center

Make sure the relevant policies are correctly configured in the Teams admin center: Sign in to the Teams admin center. Navigate to the "Users" section, find and select the relevant user. Check the user's calling policy and other related settings to ensure that the SIP address is configured correctly.

Hopefully these steps will help you resolve your issue! Feel free to let me know if you have any more questions or need further assistance.

So not sure why, but after a week her name showed up correctly? It doesn't make sense that it was an issue with the local client machine, because I cleared my own cache for Teams and didn't see her name change. Also, as I've said before, her contace info was showing up incorrectly in the Teams Admin Center as well. The Teams Admin Center is server based (I'm assuming), so it shouldn't have issues with the cache being wrong. I'm guessing it just took that long for changes to take place?