I am trying to create a Communication Service but the status has stayed at "accepted".

Bob Rogers 35 Reputation points
2024-08-18T07:23:43.7833333+00:00

I created a Communication Service. The service now appears under the resource group located in Australia East but the status is "Accepted" and never changes to "Creating", "Succeeded" or "Failed". There are no other messages.

I tried this a day ago and the status did not change after 16 hours. I deleted that resource group and started again. New Resource group. New Communication Service. Same Result.

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
845 questions
Accepted answer
  1. Azizkhon Ishankhonov 435 Reputation points
    2024-08-21T09:20:07.6566667+00:00

    Hi Bob Rogers Responsible team resolve issue, please try again

    1 person found this answer helpful.

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  1. Bob Rogers 35 Reputation points
    2024-08-18T13:11:39.2233333+00:00

    Well done. Thanks for pointing out that it is region sensitive. I will attempt to use another Australian location, else I will fall back to EAST US until the issue is resolved.

    1 person found this answer helpful.
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  2. Bob Rogers 35 Reputation points
    2024-08-18T13:35:35.45+00:00

    By way of further information:

    It is OK for the resource group is Australia East, but it fails if the data location for the Communication Service is set to Australia. It also affects the Email Communication Service in the same way.

    I am continuing with the US as the data location for now.

    Thanks again for your help and hopefully you can find a solution soon.

    1 person found this answer helpful.
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  3. Bob Rogers 35 Reputation points
    2024-08-18T12:35:49.2733333+00:00

    Azure Communication Service Deployment

    Thanks for assisting with this, AzizKhon.

    I have been creating the resources using the portal.

    I had successfully created a test communication service 3 days ago. Once I was happy with the process, I deleted that resource and the resource group and tried to configure one for my production environment. All attempts in the last 48 hours have been unsuccessful with the same result.

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