Hello
It sounds like you're experiencing a Blue Screen of Death (BSOD) error related to dxgkrnl.sys. This error is often associated with the DirectX Graphics Kernel and can be caused by various issues, including driver problems, hardware failures, or software conflicts.
Here are some steps you can take to troubleshoot and resolve this issue:
Update Graphics Drivers: Ensure that your graphics drivers are up to date. You can download the latest drivers from the manufacturer's website.
Check for Windows Updates: Make sure your operating system is up to date with the latest patches and updates from Microsoft.
Run a System File Check: Use the sfc /scannow command in the Command Prompt to check for and repair corrupted system files.
Check for Hardware Issues: Ensure that your hardware components, such as the graphics card and RAM, are functioning correctly. You can use diagnostic tools to check for hardware failures.
Reinstall DirectX: Sometimes, reinstalling DirectX can resolve issues related to dxgkrnl.sys.
Check for Software Conflicts: Uninstall any recently installed software that might be causing conflicts.