Trouble adding work email to Microsoft Authenticator app on iPhone (doesn't recognize my work email address)

Nargees Mahammad 0 Reputation points
2024-08-21T04:25:10.9066667+00:00

I am using Microsoft Office 365 for my work email on my Windows laptop, and I am trying to add my account to Microsoft Authenticator on my iPhone. However, the app is not recognizing my work email address and says that my Microsoft account does not exist. I have also tried registering my work email through iPhone email with the Outlook Express option, but it still doesn't work.

Can anyone suggest a solution for this issue? We have an Office 365 account and email.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,608 questions
Outlook
Outlook
A family of Microsoft email and calendar products.
3,704 questions
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  1. JR K Yoshikawa 566 Reputation points
    2024-08-21T17:05:32.2866667+00:00

    consult with your Admin if that is enterprise account.

    I am trying to add my account to Microsoft Authenticator on my iPhone

    access your Enterprise Microsoft account web portal

    .

    go to Security info section, then run Add sign-in method to add Microsoft Authenticator.

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  2. JR K Yoshikawa 566 Reputation points
    2024-08-21T17:07:52.2433333+00:00

    consult with your admin.

    Access Security info section under your Microsoft account portal.run add sign in method for enroll your Microsoft authenticator.

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