Microsoft Authenticator

Karolina Malczewska 0 Reputation points
2024-08-21T09:56:06.81+00:00

I changed phone to Samsung s24. And my Authentificator doesn't work. I can't open work email.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. akinbade abiola 18,130 Reputation points
    2024-08-21T14:43:23.4933333+00:00

    Thanks for your question.

    You will need to contact your organizations IT admin to help re-register you for MFA to resolve this.

    Them doing this will re-register you for MFA and you will need to re-enroll.

    See: https://video2.skills-academy.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations#dont-delete-mfa-app

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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