I cannot access my Azure tenant

Sara Amini 25 Reputation points
2024-08-21T11:27:53.42+00:00

Hello.

I had an Azure tenant for about 2 years and I was working with it until a couple of weeks ago, but now I cannot access it anymore and it seems it has been deleted.

Can anyone help me to figure out what happened to it?
This is the error I'm facing when try to sign in:

Sign-in failed

Error code: AADSTS5000224

Error message: AADSTS5000224: We are sorry, this resource is not available. If you are seeing this message by mistake, please contact Microsoft support. Trace ID: 8747e3ed-e0c8-4e86-b6af-013c47f45e00 Correlation ID: 0e0d8887-6a62-4926-b342-7dadd0d8516e Timestamp: 2024-08-21 11:01:22Z

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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Accepted answer
  1. Raja Pothuraju 5,335 Reputation points Microsoft Vendor
    2024-09-12T09:47:56.0933333+00:00

    Hello @Sara Amini,

    Thank you for connecting offline to check the issue.

    The issue you were facing occurred because your tenant was identified as having a billing account associated with a company name listed as "Contoso" or "Microsoft," which caused it to be blocked. To resolve this, we reached out to the Product Group team internally. They have since unblocked your tenant, and as you confirmed, you are now able to access it successfully.

    I hope this information is helpful. Please feel free to reach out if you have any further questions.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Thanks,
    Raja Pothuraju.

    1 person found this answer helpful.

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  1. Andreas Baumgarten 108K Reputation points MVP
    2024-08-21T11:31:08.5733333+00:00

    Hi @Sara Amini ,

    if you can't sign in to create a support request with Microsoft, the best option might be to call Microsoft's Global Support: Global Customer Service phone numbers

    Provide the details of the error message to the support:

    Trace ID: 8747e3ed-e0c8-4e86-b6af-013c47f45e00 Correlation ID: 0e0d8887-6a62-4926-b342-7dadd0d8516e Timestamp: 2024-08-21 11:01:22Z

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

  2. Andreas Baumgarten 108K Reputation points MVP
    2024-08-22T05:12:58.91+00:00

    Hi @Sara Amini ,

    if your Azure Subscription is a free/trial subscription it will be disabled after 30 days.

    Your credit runs out or is expired

    There is no way to extend the free period.

    But you can upgrade your free Azure Subscription to Pay-As-You-Go.

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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