Azure DNS service not restored after billing issue

steve@juststeve.com 6 Reputation points
2024-08-21T12:35:46.1033333+00:00

I have been using Azure DNS for years without any issues. Recently, my payment method was interrupted, and as a result, Microsoft disabled my Azure DNS service. Although I have restored my payment, my DNS service is still not working. Whenever someone tries to send me an email, they get the following error message:

DNS Error: DNS type 'mx' lookup of myDomain.com responded with code SERVFAIL

Azure DNS
Azure DNS
An Azure service that enables hosting Domain Name System (DNS) domains in Azure.
665 questions
Azure
Azure
A cloud computing platform and infrastructure for building, deploying and managing applications and services through a worldwide network of Microsoft-managed datacenters.
1,175 questions

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  1. Sai Prasanna Sinde (Quadrant Resource LLC) 90 Reputation points Microsoft Vendor
    2024-08-26T00:44:47.3533333+00:00

    Hi @steve@juststeve.com ,

    Welcome to Microsoft Q&A Platform. Thank you for reaching out & hope you are doing well.

    We understand that your Azure DNS service not restored after billing issue. You could refer to the following points:

    1.Please check the Azure DNS audit logs to get some information regarding why the DNS is not working properly.

    2.Make sure that the DNS zones and record sets are configured properly. Sometime issues might occur if record sets are not properly configured.

    Kindly let us know if the above helps or you need further assistance on this issue. If the answer is helpful, please click "Accept Answer" and "Upvote it."

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