Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
847 questions
[azure communication services]Group call some time not show caller video , some time video freeze . Too much azure warning
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 12%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENN%3C/text%3E%3C/svg%3E)
Nghiep Nguyen Tien
26
Reputation points
i created a room for everyone can join , but when i refresh my browser , other person video some time not show , some time take too long time to show video ,.
I recevied too many warning from sdk . what is this warning . how can i fix it . 
{count} vote
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Grmacjon-MSFT 17,886 Reputation points2020-12-10T19:23:31.78+00:00 Thanks for bringing this to our attention. We are investigating this issue and will update you shortly
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 51%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
kaniartur 76 Reputation points2020-12-10T21:12:28.4+00:00 @Nghiep Nguyen Tien can you please provide full log from the participant that sees the issue
Please enable verbose logging by following these instructions https://video2.skills-academy.com/en-us/azure/communication-services/concepts/troubleshooting-info?tabs=csharp%2Cjavascript%2Cdotnet#enable-and-access-call-logs
Have console opened from the beginning ( before user joins ) and save full output and attach to this thread
Thank you. -
Nghiep Nguyen Tien 26 Reputation points
2020-12-11T04:57:40.37+00:00 thanks for your repply , this is log when comming video freezed (enabled verbose logging)
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Nghiep Nguyen Tien 26 Reputation points
2020-12-11T04:59:02.513+00:00 !
this is added log
47249-log.png -
Mary Anne Noskowski 251 Reputation points2020-12-11T20:15:44.673+00:00 Thanks @Nghiep Nguyen Tien for reporting the issue, we've filed a bug internally and are looking into it!
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kaniartur 76 Reputation points
2020-12-17T20:05:20.257+00:00 @Nghiep Nguyen Tien thank you for submitting this log snippet, unfortunately it's not enough
Can you please send full, verbose log ( see this documentation on how to enable it ) to acsfeedback@microsoft.com and mention this thread in the email. -
Nghiep Nguyen Tien 26 Reputation points
2020-12-18T01:04:44.683+00:00 thanks for reply. i will setup the log and send via email .
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