Unable to receive Authenticator code in app

Tahreem A 0

Hello, I am unable to login into teams since I'm not getting Authenticator code in my Microsoft Authenticator app. I've already added to the Teams and Microsoft365 account is enabled. Any suggestions would be highly appreciated to solve this issue.

1 answer

Robin Sheng-MSFT 3,680 Reputation points Microsoft Vendor

2024-08-26T02:51:42.18+00:00

Hi @Tahreem A
Could you please tell me if you need a security code from Authenticator when you log in to Teams, but you can't receive this code?

Then please tell me further, can you log in to your security information page? If you can, it is recommended to log in to your personal information homepage to reset Authenticator (delete and re-add).

You can follow this link to open the Additional security verification page.

If you can't reset it yourself, it is recommended that you find an administrator of the organization, who can help you quickly reset it in the admin center.

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Tahreem A 0 Reputation points

2024-08-26T13:49:36.35+00:00

I tried to login but getting this error. How do I find admin of my domain? As its my gmail account. It was working fine earlier but suddenly from few weeks I am having this issue.

Robin Sheng-MSFT 3,680 Reputation points Microsoft Vendor

2024-08-27T02:55:13.97+00:00

Hi @Tahreem A

When looking for your Microsoft 365 admin to contact an agent on your behalf, reset your password, delete an account, or do other tasks, here's who you should contact:

Universities and schools:    Contact your technical support team. At universities or colleges, usually you can find a link on your university site.

At other schools, there may be just a couple technical people who have admin permissions. Try asking your teacher or school administrators for where you should go to get technical help.

Large businesses:    Contact your internal help desk / technical support.

Small businesses:    Contact the business owner / co-owner. Often they give admin permissions to their IT consultant who does all the computer maintenance work for their business.

By default, the person who signs up for and buys a Microsoft 365 for business subscription gets admin permissions. That person can assign admin permissions to other people to help them manage Microsoft 365 for their organization.

If you don't know who to contact at your work or school for help, try asking the person who gave you your Microsoft 365 user account and password.

Robin Sheng-MSFT 3,680 Reputation points Microsoft Vendor

2024-08-30T05:00:41.8266667+00:00

Hi @Tahreem A

I am checking the status of this case. Please let us know if you would like further assistance.

Meanwhile, if the reply is helpful to you, please try to mark it as an answer to help others who encounter the same issue and read this thread.

Thank you for your understanding and patience!
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Unable to receive Authenticator code in app

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