Authenticator backup missing in iCloud

Adam tom 1 Reputation point
2020-12-11T10:55:14.8+00:00

Not sure I understand what is going on, not an IT professional just lost everything and this is the only place I could ask my question.
Installed Teams on iPhone. Ended up with an Azure AD profile on Authenticator App (seems to be separated from other accounts/somehow different since there was a line to segregate that "Azure AD" account).
l lost all the data in my Authenticator app after logging out and deleting Teams from the iPhone. Only the "Azure AD" account was listed while having been logged out from the Authenticator App).
Followed the recovery process (backup of authenticator app stored in iCloud so I thought it would be fine) but the Authenticator app display a message saying "no data/backup stored in iCloud, make sure you are connected with the right account". I can see the Authenticator using storage in iCloud but the app just refuse to recover... Also ended up with an Azure AD Portal access and profile (no clue how or why Microsoft thinks I am an Enterprise or IT professional).

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. JamesTran-MSFT 36,531 Reputation points Microsoft Employee
    2020-12-12T00:27:51.683+00:00

    @Adam tom
    Thank you for your detailed post! Have you looked into the troubleshooting steps for backup and recovery problems along with the MS Authenticator FAQ documentation? If you have access to your AzureAD tenant within the Azure Portal, you can try setting up the Authenticator App again.

    Azure Portal -> Azure Active Directory -> User -> Select your desired user -> Authentication methods -> Select "Require re-register MFA"
    47535-image.png

    Navigate to aka.ms/mfasetup -> Select "Next" and sign-in to go through the entire set up process again
    47448-image.png
    47500-image.png

    If you don't have access to the Azure Portal, you can always run the Set-MsolUser StrongAuthenticationMethods command to re-require MFA: 

    Set-MsolUser -UserPrincipalName admin_mydomain.com#EXT#@mydomain.onmicrosoft.com -StrongAuthenticationMethods @()

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

    ----------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

  2. Adam tom 1 Reputation point
    2020-12-18T15:28:43+00:00

    Hi James,

    Thank you very much for picking this up.
    Unfortunately after selecting “user” I have the following error 403:

    Extension
    Microsoft_AAD_IAM
    Content
    TenantPropertiesBlade
    Error code
    403

    Just to be clear. I am a simple personal user of Microsoft office 365. Nothing related to any organization.

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