Microsoft Authenticator problem

Andy Nakonieczny 1 Reputation point
2020-12-13T07:40:30.237+00:00

Guten Tag habe eine neue Handy Nummer die alte gibt es nicht mehr wie kann ich das in der App Authentificator ändern weil wenn ich mich anmelde heist es immer sende SMS oder aber auf meine alte Nummer die gibts aber nicht mehr. MFG Andy

Translated from German to English:

Hello I have a new cell phone number, the old one no longer exists. How can I change it in the Authentificator app because when I log in, I always send SMS or to my old number that doesn't exist anymore.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Alfredo Revilla - Upwork Top Talent | IAM SWE SWA 27,426 Reputation points
    2020-12-15T20:25:54.1+00:00

    Hello, you will need a backup to be able to restore your accounts. Or an additional 2nd factor authentication method registered so you can access https://mysignins.microsoft.com/security-info (for work or student accounts) or https://account.live.com/proofs/manage/additiona (for personal accounts) and add your new phone. Of the previous is not possible then you will need to contact your Organization Admin (work or student accounts) so he can add the phone or use https://account.live.com/acsr (personal accounts) so you can recover access to your account.

    Please let me know if you need more help. If the answer was helpful to you, please accept it and, optionally, provide feedback so that other members in the community can benefit from it.

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