Multifactor Authentication not working with Microsoft Authenticator Application

Shanthi Swaroop Palla (TMS) 1 Reputation point
2020-12-16T05:31:02.21+00:00

recently I got a new iPhone, I moved all my apps to the new mobile and rest my old phone, this Microsoft Authenticator Application didn't get all the codes from my old Microsoft Authenticator Application. when I try to set up with the new phone, the notification is not popping up ., can someone help me with it.

i see this error code

Error Code: 500121
Request Id: 6d0dd282-809b-4148-afee-090186852700
Correlation Id: 436bcd8c-9c38-47c8-ac37-37bd647ec3f2
Timestamp: 2020-12-16T05:20:51Z

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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