How do I resolve a failed Azure Stack HCI 23H2 storage update with SBE 4.1.2406.3001 on Dell AX-750?

Hi Christoph051_Strike,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

It seems like you're experiencing issues with the storage update portion of the Dell SBE 4.1.2406.3001 installation on your 5-node cluster of Dell AX-750s running ASHCI version 25398.950.

Since you've already restarted each node in the cluster and triggered a retry from a cluster node and Azure Portal with the same results, I recommend checking the error stack for any specific error messages or codes that might indicate the root cause of the issue.

Without the actual error stack text, it's difficult for me to provide a specific solution.

Additionally, I recommend following the link and check you have followed the Prerequisites like Update Firmware and Drivers Prior to Cluster Deployment and Known Issues like Partially installed SBE version 4.0.0.0 when SBE is installed as part of cluster deployment.
https://www.dell.com/support/kbdoc/en-in/000224407/dell-for-microsoft-azure-stack-hci-ax-hardware-updates-release-notes
The below link gives troubleshoot solution updates for Azure Stack HCI, version 23H2
https://video2.skills-academy.com/en-us/azure-stack/hci/update/update-troubleshooting-23h2?source=recommendations
This article describes how to apply a solution update to your Azure Stack HCI cluster via PowerShell. https://video2.skills-academy.com/en-us/azure-stack/hci/update/update-via-powershell-23h2#sideload-and-discover-solution-updates

Hi Christoph051_Strike,

Just checking in to see if you had a chance to see my response to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.

If you feel that your queries have been resolved, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post.

Hi Christoph051_Strike,

Just checking in to see if you had a chance to see my response to your question. Please tell us if it was helpful and feel free to reach out to us if you have any queries.

If you feel that your queries have been resolved, please accept the answer by clicking the "Upvote" and "Accept Answer" on the post.

My apologies. I had initially attempted to upload the log; however, I failed to click the Add Files button.

From the log file, I can glean node 5 is having issues with the update. The failure occurs during the drive firmware update tasks.

ClusterUpdateError.txt

Hi Christoph051_Strike,

Thank you for providing information.

Based on the error message, it appears that the update failed due to a COMException on node Node1-5. The COMException is related to the HardwareUpdatePlugin, which is responsible for scanning for applicable updates on the node. A COMException is a type of exception that occurs when there is a problem with the Component Object Model (COM) component. COM is a Microsoft technology that allows different software components to communicate with each other.

The specific error message indicates that the update process is unable to retrieve the COM class factory for the remote component with CLSID {1CC9BB67-2381-4BDE-9783-6806464045CB} from machine Node1-5. This failure is due to the error code 800706ba, which is a generic error code that indicates a failure to connect to a remote machine.
Verify COM Component Registration: Check the COM component registration on node Node1-5 to ensure that the component with CLSID {1CC9BB67-2381-4BDE-9783-6806464045CB} is registered correctly.
Check Remote Component Availability: Verify that the remote component with CLSID {1CC9BB67-2381-4BDE-9783-6806464045CB} is available and accessible on node Node1-5.

HardwareUpdatePlugin Configuration: Review the configuration of the HardwareUpdatePlugin on node Node1-5 to ensure that it is correctly configured.

Check Logs for Detailed Errors: Look into the CAU logs, typically located in C:\Windows\Cluster\Reports\, for more detailed error messages.
https://video2.skills-academy.com/en-us/windows-server/failover-clustering/cluster-aware-updating-requirements

Dell Support: Check Dell's documentation and support resources for any known issues or specific instructions related to your storage update and the version of the software you're using.
Additionally, I recommend following the link and check you have followed the Prerequisites like Update Firmware and Drivers Prior to Cluster Deployment and Known Issues like Partially installed SBE version 4.0.0.0 when SBE is installed as part of cluster deployment. https://www.dell.com/support/kbdoc/en-in/000224407/dell-for-microsoft-azure-stack-hci-ax-hardware-updates-release-notes

If you have any further queries, do let us know.

If the answer is helpful, please click "Accept Answer" and "Upvote it."