How to recover my password if I can't access the authenticator to change my passoword?

Juari Lima 5 Reputation points
2024-08-30T09:39:41.04+00:00

Hi. So, my problem is: I have an email that's connected to the microsoft authenticator. I can't remember the password, and when I try to change it, it asks for 2 types of verification, and the other one is the verification through the authenticator but, I don't have access to it anymore.

Is there any way I can solve this issue?

Thanks in advance

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  2. Prakash Vankudoth 85 Reputation points Microsoft Vendor
    2024-09-03T12:31:38.1866667+00:00

    Hello Juari Lima
    Thank you for reaching out to us on the Microsoft Q&A platform.

    I understand that you have forgot your password for your account and no access to authenticator app to login your account.

    To reset password, you need to contact global administrator in your tenant.

    Administrators have capabilities to reset password for you and ask them to perform re-register MFA it will remove all existing methods.

    If you are the only admin and you have been locked out completely you need to reach out Data protection team to recover your account.

    You can reach out via phone number based on your country:

    Global Customer Service phone numbers - Microsoft Support , Hope this helps. Do let us know if you any further queries.

    Thanks,

    Prakash V

    If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

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  3. Vijay Singh 0 Reputation points
    2024-09-06T06:53:12.3733333+00:00

    Hello Juari Lima,

    Kindly follow the process as suggested in Forgot Password option!

    In case of no other option available, you may call them for ascertaining your identity.

    Thanks!

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