Shared calendar not syncing - 2

IniobongNkanga-8038 601 Reputation points
2024-08-31T04:42:41.3833333+00:00

Hello

Please i need your help on this issue.

Shared calendar is not syncing between outlook web , outlook app and outlook new app.

We have tried to repair or reinstall the outlook app

Outlook app is up to date with the latest updates and patches

WE have created a new Outlook profile to see if the calendar syncs correctly

We have remove and re add the shared calendar

We have cleared the cache files in Outlook

We Have checked the synchronization settings in both Outlook Web App (OWA) and the Outlook desktop app?

We have installed a new laptop, and the same thing happens here.

We have verified that the users have the correct permissions to view and edit the shared calendar?

Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. SokiGuo-MSFT 26,766 Reputation points Microsoft Vendor
    2024-09-02T06:35:01.1266667+00:00

    Hi @IniobongNkanga-8038

    Do other users in the organization have the same problem?

    What parts of your shared calendar aren't syncing?

    How do you share calendars? Please check if your calendar is successfully shared. As far as I know, when a calendar is shared, the recipient will receive an email invitation.

    User's image

    According to my tests on Outlook, if you open a shared calendar via the "Open Shared Calendar" option in Outlook, the calendar will still show up under "Shared Calendar" unless you turn it off manually, but it won't show detailed item information once the user doesn't have detailed item permissions.

    If there are no problems with the shared calendar and the steps to open it, try Restarting Outlook after enabling shared calendar improvements to check for any differences.

    File >Account Settings >Account Settings>Change.... > More Settings>Advanced > Turn on shared calendar improvements.

    You can turn on the shared calendar improvements with a checkbox.

    Hope this helps!

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