DNS resolution issue

Hugo Jeferson Ribeiro 0

Hello Azure Support Team,

I am experiencing a DNS resolution issue in my Azure environment. The DNS server (168.63.129.16), currently configured on my resources, is unable to resolve the address api-rest.zenvia.com. This issue is causing significant disruptions to my APIs hosted on Azure services.

As a temporary workaround, I have configured a secondary DNS server on the affected resources to mitigate the impact. However, I need a permanent solution to this problem.

Could you please investigate why the Azure-provided DNS server (168.63.129.16) is failing to resolve the api-rest.zenvia.com address? Additionally, I would like to know if there is an ongoing fix for this issue or if there are recommended steps I should take to address it.

I appreciate your prompt assistance with this matter.

Thank you.

KapilAnanth-MSFT 44,311 Microsoft Employee

@Hugo Jeferson Ribeiro ,

Welcome to the Microsoft Q&A Platform. Thank you for reaching out & I hope you are doing well.

I understand that Azure's default DNS is unable to resolve the domain "api-rest.zenvia.com"

I tried to do a Lab and I was able to repo this issue

Additionally, I can see "www.zenvia.com" and "zenvia.com" are working as expected.

C:\Users\kapil>nslookup api-rest.zenvia.com
Server:  UnKnown
Address:  168.63.129.16
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to UnKnown timed-out


C:\Users\kapil>nslookup www.zenvia.com
Server:  UnKnown
Address:  168.63.129.16
Non-authoritative answer:
Name:    www.zenvia.com
Addresses:  2606:4700::6812:442
          2606:4700::6812:542
          104.18.4.66
          104.18.5.66


C:\Users\kapil>nslookup zenvia.com
Server:  UnKnown
Address:  168.63.129.16
Non-authoritative answer:
Name:    zenvia.com
Addresses:  2606:4700::6812:542
          2606:4700::6812:442
          104.18.4.66
          104.18.5.66

I shall check this internally and update this thread soon.

Cheers,

Kapil

KapilAnanth-MSFT 44,311 Reputation points Microsoft Employee

2024-09-03T04:48:46.41+00:00

@Hugo Jeferson Ribeiro ,

This issue seems it would require a deeper investigation, so if you have a support plan, I request you file a support ticket.

Else please do let us know, we will try and help you get a one-time free technical support.

Note : We will be able to provide you one-time support if and only if your subscription is not managed by a CSP

Cheers,

Kapil

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