Account/Subcription Locked

Bou de Sabatté, Kevin 0

Dear All,

I created a VM which an unauthorized user did use.

I suspect that unallowed software were installed on it. As a result all my machines are down and my account locked.

I of course have the name of the user if it needed, but he most important thing by now is to restore my access.

Unfortunately, all the forms I tried to get in touch with MS redirect to this forum.

Could you please assist ?

Regards,

-KBS

Prakash Vankudoth 85 Reputation points Microsoft Vendor

2024-09-10T01:13:20.5866667+00:00

Hello Bou de Sabatté, Kevin,

I am checking this and will get back to you with further inputs.

Thanks,

Prakash V.
Prakash Vankudoth 85 Reputation points Microsoft Vendor

2024-09-10T02:29:24.44+00:00

Hi, Bou de Sabatté, Kevin,

Thank you for reaching out to us on the Microsoft Q&A platform.

I understand that unallowed software was installed and your account is locked

If you have co-admin in your Entra id, ask him to unlock your account.

If you are the only user in your account, then contact to data protection team

Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account.

Follow the below link: Global Customer Service phone numbers - Microsoft Support

Hope this helps. Do let us know if you have any further queries.

Regards,

Prakash V.
Prakash Vankudoth 85 Reputation points Microsoft Vendor

2024-09-13T05:24:06.74+00:00

Hi, Bou de Sabatté, Kevin

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back

Thanks,
Prakash V.
Prakash Vankudoth 85 Reputation points Microsoft Vendor

2024-09-17T06:07:20.5466667+00:00

Hi, Bou de Sabatté, Kevin

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back

Thanks,
Prakash V.

1 answer

Andreas Baumgarten 111.3K Reputation points MVP

2024-09-03T19:53:43.2233333+00:00

Hi @Bou de Sabatté, Kevin ,

if you are not able to login to your Azure Subscription to create a Azure support request the best option might be to call Microsoft's Global Support: Global Customer Service phone numbers

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten
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Account/Subcription Locked

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