MDM Authority Showing Unknown

Santhosh B S 101 Reputation points
2024-09-04T07:22:18.1166667+00:00

Team, I had setup a lab and trying to enroll devices and practicing Intune.

When I check Tenant details > MDM Authority is set to Unknown. I did some research and I came to know that I get orange color banner to open the Mobile Device Management Authority setting.

I never noticed any kind of banner.

Can I change MDM Authority to Intune? Or I need to create a new account?

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  1. Crystal-MSFT 48,001 Reputation points Microsoft Vendor
    2024-09-04T08:24:00.94+00:00

    @Santhosh B S, Thanks for posting in Q&A. For your tenant, please ensure you have purchase Intune subscription. Here is a trial one.

    https://video2.skills-academy.com/en-us/mem/intune/fundamentals/free-trial-sign-up

    Please also ensure there's Microsoft Intune license in your environment.

    After that, check if the MDM Authority is Microsoft Intune. If still not, you can go to 'Troubleshooting + Support' --> 'Guided scenarios' option from the Intune admin center. When you choose the 'Set up a test device to try out cloud management' option, the MDM Auth selection window automatically appears and allows Intune to be selected.User's image

    Hope the above information can help.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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    1 person found this answer helpful.

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