Error in importing file (KBs) to QnA Maker

Nguyen Hoang Xuan (DPS.SPD) 0 Reputation points
2024-09-04T08:29:21.1666667+00:00

Hello everyone,

I have an issue "Runtime unavailable. please check that the app service resource in your QnA maker service is up and running" when I try to import KBs to QnA maker. I have restarted app services and checked QnA maker serivce in Azure portal. all is well. I don't know what problem is? please help me detect and fix it. Many thanks for your support!

Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
7,677 questions
Azure AI services
Azure AI services
A group of Azure services, SDKs, and APIs designed to make apps more intelligent, engaging, and discoverable.
2,790 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Amira Bedhiafi 23,251 Reputation points
    2024-09-11T20:52:17.76+00:00

    In the API section of the App service pane, update the CORS setting to * or "https://www.qnamaker.ai". If this doesn't resolve the issue, check for any organization-specific restrictions.

    https://video2.skills-academy.com/en-us/azure/ai-services/qnamaker/troubleshooting#manage-service

    https://stackoverflow.com/questions/58232066/any-one-aware-about-qna-maker-cors-settings

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.