Authenticator & Admin on Previous Employees Phone

Giles Ison 0 Reputation points
2024-09-04T15:10:57.0666667+00:00

Hi,

I have a previous employee who was fired and had the authenticator on her phone for three company accounts based in South Africa, this ex employee also has the admin rights.

I tried to contact her but she has not replied which is not surprising given how she left.

So I have an account and emails that is going to her phone to authenticate. How can I get this reset please, I understand this is done for security but it seems incredibly difficult to do, but I would have thought being a business account there would be an easy route to do this?

Please help.

Thank you.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. akinbade abiola 15,225 Reputation points
    2024-09-04T22:52:06.4833333+00:00

    Hello Giles Ison,

    You should have a global administrator or an admin with the necessary privileges, immediately remove the user’s access to your organization’s resources or re-register MFA for the account.

    • Sign in to the Azure portal.
    • On the left, select Entra ID > Users > All users.
    • Choose your account->select Authentication methods and click "Require re-registration for MFA".

    21

    See: https://video2.skills-academy.com/en-us/microsoft-365/admin/add-users/remove-former-employee-step-1?view=o365-worldwide&source=recommendations

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola

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