lost access to authenticator app and cannot sign in to account

Jiří Hanzlíček 0 Reputation points
2024-09-04T16:07:12.3066667+00:00

Hello,

I lost phone with Authenticator app. Sadly dont have any cloud backup. Now I canot sign in to my work profile hanzlicek@maurea.cz (I can sign in only to personal account hanzlicek@maurea.cz). Is there any way how to reset 2FA and get access again?

Thank you for your answer

Jiri

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. akinbade abiola 15,225 Reputation points
    2024-09-04T22:43:21.5+00:00

    For Work/school accounts you need to contact the admins of those accounts. So in this case you need to contact the IT admin to help you with this

    If it is a microsoft account contact Product Support with the email address for the affected user. https://azure.microsoft.com/en-us/support/create-ticket

    See: https://video2.skills-academy.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations#dont-delete-mfa-app

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards

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