Viva Insights
A Microsoft Viva module that provides insights and recommendations designed to improve productivity and wellbeing.
76 questions
Copilot Dashboard - "Unable to connect to network"
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dse-2231
0
Reputation points
Hello everyone,
I have a user who has issues accessing the Copilot Dashboard and gets the following error:
https://insights.cloud.microsoft/#/CopilotDashboard
I don't think the network is the issue because they can access other websites just fine and we would need internet access to get to the site in the first place.
They were given delegate access and from what I've found, it looks like delegating access to the dashboard was only recently added. New Microsoft Copilot Dashboard Features Now Available – August 2024 - Microsoft Community Hub
The only other mention of this error that I found was from here: Error accessing Viva Insights Copilot Dashboard: 'Unable to connect to network' - Microsoft Q&A
I don't really think the pre-requisites apply to us here as the person who delegated access to this user is able to view the dashboard and the data without issue
I also saw this in the Copilot Dashboard documentation page:
If this is implying that access gets checked once a week, would it also apply to delegate access? Does anyone know anything about this error? Thank you
{count} votes
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ChristyZhang-MSFT 23,031 Reputation points Microsoft Vendor2024-09-05T09:11:50.7533333+00:00 Hi @mc-1902 ,
Welcome to our forum!
I notice that the issue occurs with one user, do other users encounter the same issue? If not, you can change to another user's computer to check if the issue persists.
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dse-2231 0 Reputation points
2024-09-05T14:31:24.9933333+00:00 Hi @ChristyZhang-MSFT , thanks for the response.
As far as I know they're the only person so far who has been delegated access to someone's Copilot Dashboard as that feature was just released last week, but the person whose dashboard it is, is able to access it and view data without issue. Right now, I'm just checking with them to see if anyone else has been delegated access as well though
I don't think the issue is a network issue since they can access other sites normally, but I had them try on a different device anyways and they get the same issue
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dse-2231 0 Reputation points
2024-09-05T15:31:40.16+00:00 Duplicate
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dse-2231 0 Reputation points
2024-09-05T15:32:56.1433333+00:00 Duplicate
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