Azure OpenAI Service
An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.
2,944 questions
Intermittently, I get an error in AI Studio Assistant.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 82%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
홍재희
0
Reputation points
Hi, I'm currently chatting with Assistant in AI Studio and getting an intermittent “server_error: Sorry, something went wrong. RunId: run_xxxxxxxxxxxx” error occurs.
Please let me know why this error is occurring and how to fix it.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
AshokPeddakotla-MSFT 33,026 Reputation points2024-09-05T02:34:43.89+00:00 홍재희 Greetings & Welcome to Microsoft Q&A forum!
Could you please share the model and region details?
Are you seeing this issue with all deployed models or only with specific model?
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홍재희 0 Reputation points
2024-09-05T02:42:02.2833333+00:00 The model is GPT-4O and the region is East US.
All currently deployed models intermittently get this error.
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홍재희 0 Reputation points
2024-09-05T02:43:13.3966667+00:00 The model is "gpt-4o" and the region is East US.
All currently deployed models intermittently get this error.
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AshokPeddakotla-MSFT 33,026 Reputation points
2024-09-05T02:58:36.74+00:00 홍재희 Can you also share the model version and deployment type of GPT-4o model?
I just tried in east us region and not seeing any issues with the models.
I would suggest you, check Azure Service Health and see if there are any updates regarding the same.
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홍재희 0 Reputation points
2024-09-05T04:41:37.5+00:00 The model version is “2024-05-13”. The deployment type is “Standard”.
I don't see it all the time either, it's intermittent, so I can't predict when the error will appear.
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AshokPeddakotla-MSFT 33,026 Reputation points
2024-09-05T05:34:34.5366667+00:00 홍재희 I will check further internally and update you if there are any known issues on this.
Appreciate your time and patience.
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AshokPeddakotla-MSFT 33,026 Reputation points
2024-09-09T04:07:34.3466667+00:00 홍재희 I have checked further and not seen any issues with the specified region and model.
Since issue is intermittent, to find out the root cause, as suggested earlier, please check Azure Service Health and see if there are any updates regarding the same.
If no issues, For a deeper investigation and immediate assistance on this issue, please file a support request @ https://aka.ms/azsupt?
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AshokPeddakotla-MSFT 33,026 Reputation points
2024-09-10T07:31:11.9966667+00:00 홍재희 Did you get chance to see my response?
Do let me know if you are having any challenges in contacting support. If you have already created support request, kindly share the #SR number to track.
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Leandro do Lago Manes 0 Reputation points2024-09-19T11:47:35.25+00:00 I am having this same issue, and it is not intermittent. The message appears in every request, and when it reaches the moment to execute the run, the status is "failed," and this is the message.
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Leandro do Lago Manes 0 Reputation points
2024-09-19T12:01:12.5666667+00:00 I am having this same issue, and it is not intermittent. The message appears in every request, and when it reaches the moment to execute the run, the status is "failed," and this is the message.
4o
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AshokPeddakotla-MSFT 33,026 Reputation points
2024-09-19T13:33:33.1433333+00:00 Leandro do Lago Manes For a deeper investigation and immediate assistance on this issue, please file a support request @ https://aka.ms/azsupt?
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Leandro do Lago Manes 0 Reputation points
2024-09-19T13:48:22.0266667+00:00 Can you help me select the correct service to open a ticket? 'Studio OpenAI Azure' does not exist.
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AshokPeddakotla-MSFT 33,026 Reputation points
2024-09-19T14:06:03.67+00:00 Leandro do Lago Manes Please select Cognitive Services in the Service type dropdown field.
See Azure AI services support and help options for more details.
Do let me know if you need any further assistance.
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