Request for Removal of Two-Factor Authentication

Angela Bustos Gangay 25 Reputation points
2024-09-05T09:54:57.2766667+00:00

Dear Microsoft Support Team,

I hope this message finds you well. I am writing to request assistance with the removal of two-factor authentication from my Microsoft account. I was able to set up the authenticator before, but I did not save the necessary recovery codes as I was not yet familiar with how to use the application at that time. Unfortunately, I now no longer have access to the code required to disable the authentication process, and I am unable to access the authenticator app that was linked to my account.

When I attempt to access my account settings, I am prompted to enter a code, but I do not have one available. The administrator of my account granted me access to set up the authentication, but I am currently unable to proceed. I kindly ask if it would be possible to remove the two-factor authentication from my account or provide guidance on how I can regain access, as I would like to set up the authenticator on my phone again.

Please let me know if any additional information or verification is required on my end to proceed with this request.

Thank you for your time and assistance.

Sincerely,
Angela

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,610 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
21,372 questions
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  1. Sandeep G-MSFT 18,766 Reputation points Microsoft Employee
    2024-09-05T14:38:09.4033333+00:00

    @Angela Bustos Gangay

    Thank you for posting this in Microsoft Q&A.

    As I understand you are unable to access any of the Azure resources due to MFA prompt by Entra ID.

    There are 2 scenarios to resolve this,

    • If you have another admin in your Azure tenant
    • If you are the only Admin in your tenant and have no access to Azure portal.

    If you have another admin in your Azure tenant

    If you have another Global admin for your tenant, then you can ask them to allow re-registering of MFA for your account. You can ask them to perform below steps,

    • Admin has to login to Azure portal and access Azure active directory.

    • Once done they have to go to users blade on the left.

    • Click on Authentication methods and click on “Require re-register multifactor authentication”.

    • Now when you try to login to Azure services it will prompt you to register for MFA again.

    If you are the only Admin in your tenant and have no access to Azure portal

    If you are the only global admin on the account and are blocked entirely, you can reach out to our support team. You can look into below article to get support numbers depending on your country.

    https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    or creating a ticket through a different account:  https://video2.skills-academy.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#phone-support

    Create a ticket with Microsoft support team. Give them the tenant ID which is locked out in your description. Tell them that no admin account has access anymore and your partners also have no access anymore.

    Once you create a ticket with support team you will have to work with our data protection team. You will have to first prove your identity against your tenant for security purpose. Post that this team will help you with help you in getting access to your tenant or unlock your account depending on your scenario.

    Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

    https://docs.microsoft.com/en-us/azure/active-directory/roles/security-emergency-access

    Let me know if you have any further questions.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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