Office365 "GettingStatus" Message Trace

Kareem Culbertson 0 Reputation points
2024-09-05T14:38:28.6766667+00:00

Hello. When performing a message trace for an email address, the status says "GettingStatus" instead of delivered and emails aren't coming through. Is there a way to resolve that?

Thank you

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  1. Aleksandr Kolesnikov 486 Reputation points
    2024-09-06T07:26:50.0766667+00:00

    Hi @Kareem Culbertson

    This delay could occur for a few reasons:

    • Microsoft 365 is still in the process of determining the next steps for the message, such as routing it to the intended recipient, scanning it for security threats, or other internal processes.
    • The email may still be on route to its final destination or awaiting actions like spam checks or delivery to the user's inbox.
    • There could be a temporary issue causing a delay in updating the status. This could be network-related or tied to system performance.

    Usually, checking again in a few minutes will show the updated status, such as "Delivered," "Deferred," "Bounced," or "Failed."

    Best regards,

    Aleksandr

    If the response is helpful, please click "Accept Answer" and upvote it.

    1 person found this answer helpful.
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  2. Xintao Qiao-MSFT 2,665 Reputation points Microsoft Vendor
    2024-09-06T08:05:27.83+00:00

    Hi, @Kareem Culbertson

    I agree with Aleksandr.

    When performing a message trace, if the status shows as "GettingStatus" instead of "Delivered" and the message is not delivered, it may be due to the terminal event not found.

    You can get to know  Scenario: Message Trace shows GettingStatus | Transport TSGs (eng.ms)

    You will need to confirm the following information:

    1.Is the sender or recipient from the same domain?

    2.Are all messages with GettingStatus status? Does the issue only appear in a specific message?

    3.Whether NDR (Non-Delivered Report) was received?

    4.Do you find any other characteristics of the affected messages?

    Here are some suggestions you can try:

    1.According to the message trace instructions, Office 365 received the message, but it was delayed in delivering to the recipient. Office 365 System is working hard to deliver it. You can check the status of your message later.

    2.Exchange Online delivers messages to the user's mailbox after passing through multiple Exchange servers. Message Trace is displayed when the message cannot be retrieved at the time of search (delayed). More information can be found About '?{$_.status -like "GettingStatus"}' of Get-MessageTrace - Microsoft Q&A

    3.Verify that the email has not been misclassified as spam. Check if the emails are in quarantine, which can happen if you suspect that they are spam or contain malicious content.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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