SCSM 2022 and Hardware Incident "Filed to select Computer for End user on the Portal"

PerserPolis-1732 1,841 Reputation points
2024-09-05T14:39:40.8866667+00:00

Hi,

I have created an Incident Template for Hardware problem and create an RO and SO and published it.

But I did not find how I can add a filed for end user to select the Computer, he has the issue with them.

As you know you can select on the "Related Items", the computer

grafik

and can select here my computer

grafik

Here my portal

grafik

I did not find which filed I have to select.

Regards and thank you for help

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
237 questions
Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,009 questions
Accepted answer
  1. Dieter Gasser 416 Reputation points
    2024-09-25T07:01:04.3533333+00:00

    Hi,

    If you want ALL computers to be selectable by your users in the portal, you do not need to specify any criteria at all. Just leave step 2 "Configure Criteria" empty, and under step 3 "Display Columns", select the columns you want to be displayed in the portal.

    If your users still don't see any computers, they are most likely restricted to see the configuration items based on the user role they are in. Make sure your user role for end users is not restricted by CI groups.

    Regards,

    Dieter

    0 comments

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  1. XinGuo-MSFT 18,766 Reputation points
    2024-09-11T09:36:42.4266667+00:00

    Hi,

    Please refer to the article and the screenshots to include the select computer prompts.

    Create a service request template -> Create a request offering -> Publish draft request offerings

    https://video2.skills-academy.com/en-us/system-center/scsm/service-catalog?view=sc-sm-2019&tabs=CopyRequestOffering%2CEditRequestOffering#create-a-request-offering

    2222222222222222Screenshot 2024-09-11 172029

    3333333333333Screenshot 2024-09-11 172306

    111111111111111Screenshot 2024-09-11 171540

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