Teams license problem

IniobongNkanga-8038 601 Reputation points
2024-09-05T21:38:14.48+00:00

Hello

Please i need your help on this issue.

In the last few weeks within our organization we have noticed that users can not attend ongoing Teams meetings. These are meetings created in the past and the issue is happening in meetings which we create to run the tests.

 It is something that they have been able to do and would not never a teams licenses.  Only the user creating the meeting would need a license.

 There is no indication or clear prompt to clarify that they now need a license. They have a login screen which asks them to sign in. They can sign in as they have an office365 account (but no Teams license) and it will just loop.

Screenshots attached

User's image

User's image

This is on both the browser (various one) and the Teams app (different versions of the app and the classic version).

The only way to resolve it is to give them a Teams license and then they can join.

 

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Robin Sheng-MSFT 2,650 Reputation points Microsoft Vendor
    2024-09-06T02:20:38.1766667+00:00

    Hi @IniobongNkanga-8038

    According to our official documentation, in Teams, you may receive a message telling you why you can't enter the meeting. For the message you encounter and the solution, please refer to:

    "Sign in to join this meeting"

    UI

    If you're seeing this message, the meeting does not allow people to join who are not signed in with their Teams work or school account, including those who are joining from Teams for personal use. You might need to take extra steps to join:

    • If you're joining from a meeting link or incognito window as an anonymous user, make sure you're signed into your work or school account.
    • If you're the meeting organizer and you want to allow people who are not signed in to join your meeting, contact your IT admin to change the meeting settings or meeting policy assigned to you (learn more here). Changes from your IT admin may take up to 24 hours to be reflected.

    "Sign in with a different account to join this meeting"

    UI

    If you're seeing this message, the admin settings of your organization or the admin settings of the meeting organizer's organization don't allow for meetings between your organizations. You might need to take extra steps to join:

    • If you're already signed in, try joining from another work or school account. Make sure you're signed into the account the invite was originally sent to.
    • If you're the meeting organizer and you want to allow people who are from another organization to join your meeting, contact your IT admin to set this up for you (learn more here). Changes from your IT admin may take up to 24 hours to be reflected.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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