VM NIC Problem

Question

Could not ping or RDP to VM after Resizing. Reset nic, Reapplied & Redeployed. Found out later a user DISABLED the nic. I added a second nic and made it primary. still cannot access this VM with Ping or RDP. Overview still says "VM agent status NOT Ready". Any ideas hot to fix and gain access?

Answer

Hello,

Thank you for posting in Q&A forum.

Based on your description, here are some possible solutions:

Make sure that the inbound rule allows RDP (TCP port 3389) and Ping (ICMP protocol).
If you are able to access the VM through the console, check the Windows Firewall or other firewall settings to make sure that RDP and Ping are not blocked.
Confirm that the IP address of the primary NIC is correct and does not conflict with the subnet settings.

Make sure the DNS settings are correct.

Restart the VM and check if the VM agent restores the connection.

If you can, try reinstalling the agent software for the virtual machine.

Access and configuration adjustments through the console of the virtual machine so that operations such as network reset can be performed.
If all else fails, consider rebuilding the virtual machine after backing up the necessary data to ensure that the new virtual machine has the correct network settings.

I hope the information above is helpful.

If you have any questions or concerns, please feel free to let us know.

Best regards，

Jill Zhou

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VM NIC Problem

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