AppModel-Runtime EventID 4 & DistributedCOM EventID 10001 with Microsoft.AAD.BrokerPlugin

Jürgen Streu 0 Reputation points
2024-09-06T11:22:40.0266667+00:00

This error has been creeping in for a few days on our RDSH (via Citrix).

AppModel Runtime - EventID 4:
"0x2: Der Prozess für das Microsoft.AAD.BrokerPlugin_1000.17763.1.0_neutral_neutral_cw5n1h2txyewy-Paket kann nicht erstellt werden, da beim Vorbereiten der App-Anmeldeinformationen ein Fehler aufgetreten ist: Das System kann die angegebene Datei nicht finden."

Followed by

DistributedCOM - EventID 10001:
"Ein DCOM-Server konnte nicht gestartet werden: Microsoft.AAD.BrokerPlugin_1000.17763.1.0_neutral_neutral_cw5n1h2txyewy!Windows.Security.Authentication.Web.Core.BackgroundGetTokenTask.ClassId.WebAccountProvider als Nicht verfügbar/Nicht verfügbar. Fehler: "0""

Aufgetreten beim Start dieses Befehls:

"C:\Windows\system32\BackgroundTaskHost.exe" -ServerName:BackgroundTaskHost.WebAccountProvider

The effects are similar to the known issues surrounding Microsoft.AAD.BrokerPlugin, where deleting the cache in the package and other profile-related actions resolve the error. Unfortunately, that's not it. We're stuck with O365 Login: Error 1001 - something went wrong.

Side-effects are non-working Startmenu and other components in %localappdata%\Packages. But as mentioned before all known actions (also resetting profile) to repair this do not help.

I suspect it's a Windows update or virus scanner.

Does anyone have similar issues.

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  1. Jacen Wang 400 Reputation points Microsoft Vendor
    2024-09-08T19:56:16.29+00:00

    Hello，

    Thank you for posting in the Microsoft Community forum.

    You can try the following steps to troubleshoot the problem:

    1. Ensure your Windows and Microsoft Store apps are up to date.
    2. Microsoft. AAD. BrokerPlugin may be damaged, attempt to repair or replacement.
    3. Use the DISM tool and system file check tool to repair system files.

    Run the command prompt (administrator), enter the following command and press Enter:

    DISM.exe /Online /Cleanup-image /Scanhealth

    DISM.exe /Online /Cleanup-image /Restorehealth

    sfc /scannow

    Wait for the scan to complete and restart the computer.

    Reference:

    DistributedCOM error 10001, Unable to start a DCOM Server (thewindowsclub.com)

    Note:

    This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Best regards

    Jacen

    ——————————————————————————————————

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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