No tengo acceso a mi outlook autenticator en mi dispositivo móvil.

Hi @FRANKLIN LEANDRO ENRIQUEZ ROSERO  

Thank you for sharing your issue on Microsoft Q&A. 

I understand you're having trouble accessing your customer service application and that you're unable to Access the Outlook Authenticator on your mobile device. 

Could you please provide more details about the error message you're receiving? A screenshot of the error would be very helpful. 

Additionally, I recommend you to contact your global administrator to reset you MFA registration by following below steps: 

1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator. 

2.Browse to Identity > Users > All users. 

3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose Require re-register Multifactor authentication. 

If you have any further questions or need additional assistance with setting this up, please let us know. We're here to help! 

Best regards, 

Harshitha Eligeti.

Hi @FRANKLIN LEANDRO ENRIQUEZ ROSERO Following up to see if the above comment was helpful. If it answered your question, please click Accept Answer and indicate Yes if the answer was helpful. If you have any further questions, feel free to let us know.

Thank you!

No, el problema es que la cuenta es educativa en mi país que es Ecuador, intenté contactarme con la Universidad Central del Ecuador ni tener ninguna respuesta. El problema surge por que trate de configurar mi laptop con win 11 pro con mi correo uce.edu.ec. Entonces, el problema se dio en las configuraciones que me obligaba a poner la huella o un pin o contraseña, pero no puedo por que me pedía la verificación con la autenticación de Microsoft. Esta aplicación del teléfono ya no tengo acceso. Entonces quería saber si algún soporte directo de Microsoft me puede ayudar a desvincular esta aplicación de Microsoft

Hi @ FRANKLIN LEANDRO ENRIQUEZ ROSERO  

Thank you for sharing your issue on Microsoft Q&A.   

From your comment, I understand that you're trying to configure your laptop with Windows 11 Pro using your uce.edu.ec email. However, you're encountering an issue when prompted to set up a fingerprint, PIN, or password, as you're receiving a multi-factor authentication (MFA) prompt and no longer have access to your mobile phone to complete it. 

To resolve this, you can reset your MFA settings. Please follow these steps and ask your admin for assistance:   

1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator. 

2.Navigate to Identity > Users > All users. 

3.Select the user you need to modify and click on Authentication methods. At the top of the window, choose "Require re-register multi-factor authentication." 

Unfortunately, there's no way to recover this on your own, so you will need to contact your university admin and request that they reset your MFA. Once that's done, you should be able to complete the MFA process when You are trying to set up your fingerprint on your Windows 11 Pro device. 

Could you please provide a screenshot of the error you're encountering? This will help us troubleshoot the issue more effectively. 

If you have any further questions or need additional assistance with this setup, please let us know. We're here to help! 

Best regards, 

Harshitha Eligeti.

Hi @FRANKLIN LEANDRO ENRIQUEZ ROSERO Following up to see if the above comment was helpful. If it answered your question, please click Accept Answer and indicate Yes if the answer was helpful. If you have any further questions, feel free to let us know.

Thank you!