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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 60%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Problem: Code Two Outlook Web-Addin is loading only partially, disappearing etc.
Operating System: Windows Server 2019 (Version 1809 - OS Build 17763.6189)
Office Version 402 Build 17328.20588
Windows Eventlog Error:
Source: Microsoft Office 16 Alerts
Event ID: 300
Details:
Add-in error
This add-in could not be started. Close this dialogue box to ignore the problem or click on ‘Restart’ to try again.
P1: Apps for Office
P2: 16.0.17328.20550
P3: 0x80043257
P4:
we have also this error
Source: Microsoft Office 16 Alerts
Event ID: 300
Failed to parse element: VersionOverrides
Id=7a774f0c-7a6f-11e0-85ad-07fb4824019b, DisplayName=Bing Maps, Provider=Microsoft, StoreType=Unknown, StoreId=(null)
P1: Apps for Office
P2: 16.0.17328.20550
P3: 0x8004323E
P4: New Document
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Clear Cookies and Cache of browser.
You may try a different browser.
Disable any browser extensions.
Uninstall and re-install Add-in.
Clear Office cache:
%LOCALAPPDATA%\Microsoft\Office\16.0\Wef\
that was not the solution. It is also happening with a new user profile
Hi John,
If you're experiencing any issues with CodeTwo add-in, or anything else CodeTwo-related, our Customer Success team is available 24/5 and will be happy to help. You can reach us here: codetwo.com/contact
Take care,
i have already opened a case at codetwo support
It seems to be CodeTwo add-in issue, you could troubleshooting this issue with CodeTwo support team first.
additional info: we installed an old version of Office and with that version everything seems fine. No problems with Outlook web-addins. No errors in Eventlog. With newer Office/Outlook versions every Outlook web-addin produces an error in Eventlog Source: “Microsoft Office Alerts” (Event ID 300). Also Bing for example. CodeTwo couldn't find the problem until now
Office 365 semi-annual channel build 2302 (old version)
no errors in Eventlog “Microsoft Office Alerts” (Event ID 300)
for example the following entry (Source: Microsoft Office Alerts Event ID: 300 Level:Information)
Activated App
Id=40695bfc-e831-4980-bc79-d786569e9f34, DisplayName=CodeTwo Signatures, Provider=CodeTwo, StoreType=Exchange, StoreId=A5FD57C2DC71DA4A8DF2C835D352DCBE
P1: Apps for Office
P2: 16.0.16130.20754
P3:
P4mple the following entry:
Office 365 semi-annual channel build 2402 build 17328.20550 (new version)
Add-In-Error
APP ERROR: This app could not be started. Close this dialog to ignore the problem or click "Restart" to try again.
P1: Apps for Office
P2: 16.0.17328.20550
P3: 0x80043257
P4:
Did you mean that all the add-ins have issues? Did other computers experience the same problem?Are there any policies or settings in your organization that block add-ins?For example, the registry keys under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\<application>\Addins or HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\<application>\Addins can be used to specify which add-ins are managed
Hi
Hi