Delegate Not Receiving Correct Calendar Invites

IniobongNkanga-8038 611

Hello

Please i need your help on this issue.

One of our User lfrankowski is given full permissions to user mhart mailbox and calendar, including delegate permissions.

When a calendar invite is sent to user mhart. The user lfrankowski receives an email that does not indicate the invite is intended for mhart, and therefore it is confusing to her which account is actually getting the calendar invite.

I tested this with another account on the tenant and the other account does not have this issue - it seems to be specific to this manager and delegate.

1 answer

Xintao Qiao-MSFT 2,745 Reputation points Microsoft Vendor

2024-09-16T03:00:08.9133333+00:00

Hi, @IniobongNkanga-8038

Based on your description, can I understand that the meeting invitation email received by the delegator does not specify the specific person who is attending the meeting?

According to my tests, the meeting invitation email received by the delegator is shown in the image below, and the specific person who needs to participate in the meeting can be clearly identified in both red boxes.

If that's not the case in the meeting invitation email, you can share a screenshot with me.

If the remaining tenants don't have the issue, you can try re-authorizing the delegate permissions.

Moreover, you can also try the method Delegate Not Receiving Correct Calendar Invites - Microsoft Community

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IniobongNkanga-8038 611 Reputation points

2024-09-17T19:59:21.7666667+00:00

Hello Xintao Qiao-MSFT

Thank you for your reply.

Screenshots attached - one is on the manager's machine where there is the expected note that the meeting request was sent to his delegate.

The other is on the delegate's machine, showing that the message stating the invite is intended for the manager is missing, and implying that the inviter directly invited the delegate rather than the manager (untitled2.png).

I tried removing and re-applying the permission directly from the manager's outlook client after turning off the 'shared calendar improvements' option. Still no luck after doing that.

The manager is running classic outlook version 2408 Build 17928.20156 Click-To-Run

The Delegate is running the new outlook,

1.2024.911.200 (Production)

Client version 20240906004.19

WebView2 Version is 128.0.2739.79

Xintao Qiao-MSFT 2,745 Reputation points Microsoft Vendor

2024-09-18T07:34:28.2833333+00:00

Hi, @IniobongNkanga-8038

Please double-check that the second screenshot you provided is from the delegate and not from the manager in OWA.

After my testing, the meeting invitation email received by the delegator should look like this below in OWA.

The red area is the meeting sponsor, the blue area is the delegator, and the yellow area is the actual participant (the manager).

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

IniobongNkanga-8038 611 Reputation points

2024-09-19T13:35:21.79+00:00

Hello Xintao Qiao-MSFT

Thank you for your reply.

Yes I can 100% confirm that the second image is taken from the delegator's outlook client. They are not getting the 'received for...' message.

Reattaching the screenshot of the delegator's outlook client just so we're 100% clear.
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Delegate Not Receiving Correct Calendar Invites

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