Why can't i access powerpoint files through a specific microsoft account

Priyanshu Joshi 0 Reputation points
2024-09-13T19:43:40.42+00:00

I have 2 accounts, from one of them I can easily access the pptx file, but when i switch accounts, on the same internet connection, wifi connection everything, I cannot open the same pptx file. It says error before even opening that. "sorry we could not connect to the server. Please try again later".

I have not purchased anything from either of the 2 accounts. why can i open the file from one of them and not open it from another

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,113 questions
Word
Word
A family of Microsoft word processing software products for creating web, email, and print documents.
882 questions
PowerPoint
PowerPoint
A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.
304 questions

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jiajing Hua-MFST 10,645 Reputation points Microsoft Vendor
    2024-09-16T02:26:49.4133333+00:00

    Hi

    Which version of Office are you using?

    • Please open one Office app, click File > Account, check the version name and version number under "Product Information".

    Does this issue occur with other Office files, Word documents, Excel workbooks?

    Where are these presentations stored? Such as local folder, OneDrive or others?

    • I suggest you change the storage location for a check.
    • Besides, if these presentations are stored on OneDrive, please ensure the specific Microsoft account has permission to access. You may share the presentations to this specific Microsoft account.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
  2. Adm Zra 0 Reputation points
    2024-09-16T02:28:32.7766667+00:00

    Does this issue occur with other Office files, Word documents, Excel workbooks?

    Where are these presentations stored? Such as local folder, OneDrive or others?

    • I suggest you change the storage location for a check.
    • Besides, if these presentations are stored on OneDrive, please ensure the specific Microsoft account has permission to access. You may share the presentations to this specific Microsoft account.
    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.