Windows 11, Your organization requires you change your pin

daniel eckhoff 0 Reputation points
2024-09-16T01:53:29.6233333+00:00

My daughters new laptop running windows 11 is asking her to change her pin, likely due to default settings. When she clicks ok, it takes her to a window asking for current pin, but it won't let her type in the box at all. I'm out of town and can not really help hr remotely.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. S.Sengupta 19,661 Reputation points MVP
    2024-09-16T02:00:24.7066667+00:00

    Press Shift while pressing Restart from the sign-in screen

    Troubleshoot > Advanced options > Startup Settings > Restart.

    After the restart, press the key for Safe Mode with Networking.

    Now she can attempt to log in with her password or reset the PIN.

    1 person found this answer helpful.
  2. Yanhong Liu 12,170 Reputation points Microsoft Vendor
    2024-09-16T05:57:05.0733333+00:00

    Hello,

    Based on your description, please try to delete and recreate the PIN. Here are the specific steps:

    If you can log in without a PIN (using a password).

    Go to Settings > Accounts > Sign-in options.

    Then delete and recreate the PIN.

    You also mentioned that your keyboard is not working. If you are using a wired mouse/keyboard, try to unplug and replug them.

    1. Turn off your system.
    2. Then, unplug the power cord from the power source.
    3. After this, remove all external USB devices connected to the computer (such as mouse and keyboard cables) one by one.
    4. After removing all peripherals, plug in the power source and turn on the PC.

    Best Regards,

    Yanhong Liu

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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