Show open/active cases in the conversation window (Primary system- Co-pilot POwerautomate flow)

Anindita Kar (INFOSYS LIMITED) 20 Reputation points Microsoft Vendor
2024-09-18T10:28:54.8733333+00:00

I'm Unable to get the exact steps to show all the cases I have in Oracle data base (Custom connector Available).

My expectation is to : Show open/active cases in the co-pilot conversation window when it says "active cases" and Show Case Details(case id, status, title, description, date created/modified) in chat When a user selects a case from the list

I have to use Custom Oracle Connector to Retrieve list of Record of user when user enter "Active Cases" or "my active cases " label in chat conversation .

For these above steps, I'm not being able to get any documents that helps with the steps.

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  1. Syed Saleem Peera 4,765 Reputation points Microsoft Vendor
    2024-09-18T10:45:19.82+00:00

    Hi Anindita Kar (INFOSYS LIMITED),

    Thank you for reaching out to us on the Microsoft Q&A forum. 

    This topic is currently not supported in the Q&A forums. 

    We recommend initiating a new discussion through the https://community.powerplatform.com/forums/thread/?groupid=46ce02a3-e1a7-4176-81fc-d93a4001d287

    Moderators are readily available there to assist you and provide guidance. 

    Please don't forget to Accept/Upvote helpful answer and close this thread.

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