How to fix frequent BSOD SYSTEM_SERVICE_EXCEPTION on my Windows PC?

非凡 陳 0 Reputation points
2024-09-19T08:46:26.21+00:00

hi,

For the past few days I have been facing a lost of BSOD

I analyzed the dump through WinDbg and found it was ntkrnlmp.exe

But I have not idea how to solve it

here is the dump files: https://1drv.ms/f/s!AoJysYSb_R3nt1Lwvq44fMXB-Pjo?e=r1tOSF

Below this is the WinDbg output:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8046521fe73, Address of the instruction which caused the BugCheck
Arg3: fffff80461f86900, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

*** WARNING: Check Image - Checksum mismatch - Dump: 0x208038, File: 0x2080c6 - C:\ProgramData\Dbg\sym\BTHport.sys\2AFD096C202000\BTHport.sys

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1374

    Key  : Analysis.Elapsed.mSec
    Value: 9509

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 2

    Key  : Analysis.Init.CPU.mSec
    Value: 234

    Key  : Analysis.Init.Elapsed.mSec
    Value: 3465

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 93

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x3b

    Key  : Bugcheck.Code.TargetModel
    Value: 0x3b

    Key  : Dump.Attributes.AsUlong
    Value: 1008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nt!SwapContext

    Key  : Failure.Hash
    Value: {47b746a3-60bf-1f5a-5fa5-88903b6a3204}


BUGCHECK_CODE:  3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8046521fe73

BUGCHECK_P3: fffff80461f86900

BUGCHECK_P4: 0

FILE_IN_CAB:  091924-16734-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffd782cbf47080

CONTEXT:  fffff80461f86900 -- (.cxr 0xfffff80461f86900)
rax=0000000000000005 rbx=fffff80460776180 rcx=ffff9b008ca47c00
rdx=0000000000000000 rsi=ffffd782cbf47080 rdi=fffff80465b4d700
rip=fffff8046521fe73 rsp=ffff9b008ca47600 rbp=006fe47fbd9bbfff
 r8=0000000000000000  r9=00100410000302ff r10=0000000100000049
r11=0000000000000004 r12=000000000000019a r13=ffffd782b82f1040
r14=ffffd782cb1d70c0 r15=fffff80461f64000
iopl=0         nv up ei pl zr na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050247
nt!SwapContext+0x503:
fffff804`6521fe73 0fc719          xrstors [rcx]
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  WeMeetApp.exe

STACK_TEXT:  
ffff9b00`8ca47600 fffff804`6521f906     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SwapContext+0x503
ffff9b00`8ca47640 fffff804`6505ffa5     : fffff804`60776180 00000000`00000000 fffff804`65b4d700 ffffd782`c41bd080 : nt!KiSwapContext+0x76
ffff9b00`8ca47780 fffff804`650613c7     : ffffd782`cbf47080 00000001`00000000 00000000`00000004 00000000`00000000 : nt!KiSwapThread+0xaa5
ffff9b00`8ca478d0 fffff804`6509342b     : ffffd782`00000000 ffffd782`00000000 ffff9b00`0000001d 00000032`b07617dc : nt!KiCommitThreadWait+0x137
ffff9b00`8ca47980 fffff804`654f7b00     : ffffd782`cbf47080 ffff9b00`8ca47aa0 ffff9b00`8ca47a18 00000000`00000002 : nt!KeWaitForAlertByThreadId+0xd7
ffff9b00`8ca479f0 fffff804`6522b605     : 00000000`00002800 ffff9b00`8ca47a30 ffffffff`fffe7960 ffffd782`00000000 : nt!NtWaitForAlertByThreadId+0x30
ffff9b00`8ca47a20 00007ffe`fc633d24     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
0000002c`1d8ffc88 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`fc633d24


SYMBOL_NAME:  nt!SwapContext+503

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.4169

STACK_COMMAND:  .cxr 0xfffff80461f86900 ; kb

BUCKET_ID_FUNC_OFFSET:  503

FAILURE_BUCKET_ID:  AV_nt!SwapContext

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {47b746a3-60bf-1f5a-5fa5-88903b6a3204}

Followup:     MachineOwner
---------

Any help would be appreciated

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  1. Sumit Dhiman 586 Reputation points
    2024-09-19T13:34:14.32+00:00

    Hi,

    The crash appears to have been caused by WeMeetApp.exe, which is a part of WeChat.

    Could you uninstall it for the time being and let me know if the crashes persist?

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