Graph API List Call Records with empty array result which is working in earlier.

Vishnu Ganeshan 20

Hi Team, Suddenly, the Graph API List Call Records API is not working. We are getting Empty array of values for call Records. Previously it worked well and return the call records for the tenant.

The API is something like https://graph.microsoft.com/v1.0/communications/callRecords

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CarlZhao-MSFT 41,771 Reputation points

2024-09-25T07:29:20.6266667+00:00

Hi @Vishnu Ganeshan

Check if your call records is older than 30 days, they only remain available for 30 days. This API doesn't return call records older than 30 days.
Vishnu Ganeshan 20 Reputation points

2024-09-25T07:38:16.97+00:00

Hi CarlZhao,Two days before I got the List of Call Records from the API. Suddenly it doesn't return any values of call Records.
CarlZhao-MSFT 41,771 Reputation points

2024-09-25T07:52:52.77+00:00

Hi @Vishnu Ganeshan

Does your app have the necessary permissions?
Vishnu Ganeshan 20 Reputation points

2024-09-25T07:59:46.9533333+00:00

Hi carlzhao,

Yes, my app has all necessary permissions, with the admin consent.
CarlZhao-MSFT 41,771 Reputation points

2024-09-25T08:52:37.21+00:00

Hi @Vishnu Ganeshan

Have you added any filter on that API? If yes, try removing the filter, does it work?
Anthony Awadallah 0 Reputation points

2024-09-25T08:57:29.36+00:00

I have the same problem, I think it's a bug.
Vishnu Ganeshan 20 Reputation points

2024-09-25T09:00:39.37+00:00

Hi carlzhao,

I didn't add any filter on that Api. It returns an empty array.
CarlZhao-MSFT 41,771 Reputation points

2024-09-25T09:06:23.0066667+00:00

Hi @Anthony Awadallah @Vishnu Ganeshan

Then this may be a bug in the API, it is also the case in my environment. We can submit feedback on this :)
CarlZhao-MSFT 41,771 Reputation points

2024-09-26T01:37:11.95+00:00

Hi @Anthony Awadallah @Vishnu Ganeshan

We have confirmed that this is an API outage, and Microsoft is working to fix it. See similar issues: https://video2.skills-academy.com/en-us/answers/questions/2077777/list-call-records-api-returns-200-but-no-call-reco.

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CarlZhao-MSFT 41,771 Reputation points

2024-09-25T08:45:52.7+00:00

Hi @Vishnu Ganeshan

I noticed that many users in the community have encountered the same problem as you, with a response code of 200 but no data returned. I just did a quick test locally and it also only returned an empty array.

This may be an issue with the API endpoint. I recommend that you open a support ticket to report the issue to the Microsoft support team.
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CarlZhao-MSFT 41,771 Reputation points

2024-09-26T01:41:12.52+00:00

Hi @Vishnu Ganeshan

If the reply was helpful, don't forget to accept it as an answer. This may help other members of the community who are facing similar issues. Thanks again.
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