Excel is showing below error.Also, Microsoft Office365 Marketing email keeps on popping up on right side.

vidhi jaiswal 0 Reputation points
2024-09-26T13:00:14.7866667+00:00
Excel
Excel
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
1,875 questions
Excel Management
Excel Management
Excel: A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.Management: The act or process of organizing, handling, directing or controlling something.
1,711 questions
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  1. Emi Zhang-MSFT 24,756 Reputation points Microsoft Vendor
    2024-09-27T06:25:02.04+00:00

    Hi,

    I suggest you try this method to remove the cached Office account identities from the registry:

    1.    Start Registry Editor. 

    2.    Locate the following registry subkey: 

    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity

    1.    Right-click Identity, and then select Delete

    Serious problems might occur if you modify the registry incorrectly. Before you modify it, please remember to back up the registry for restoration in case problems occur.

    Here is an article about how to back up and restore the registry in Windows:  https://support.microsoft.com/en-us/topic/how-to-back-up-and-restore-the-registry-in-windows-855140ad-e318-2a13-2829-d428a2ab0692

     Just checking in to see if the information was helpful. Please let us know if you would like further assistance.


    If the response is helpful, please click "Accept Answer" and upvote it.

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