When you register a Microsoft Entra ID with Intune automatic enrollment, a sign-in loop occurs.

ka_96 0 Reputation points
2024-09-26T15:18:14.9533333+00:00

〇Environment

Host PC: Windows 10 Pro

Client PC: Windows 10 Pro

License: Office 365 E5 (without Teams) trial version

①〇Confirmation items

・Administrator: Owns Microsoft Entra tenant

・Administrator, user: Microsoft Entra ID P1 license applied

・Intune license applied

・Tenant configured for Intune automatic enrollment (MDM user scope configuration: ALL for both MDM and Windows Information Protection)

・Device meets the requirements for Microsoft Entra Join

〇Current situation

On the client PC, select Connect under Access work or school

In Setup, select Join Microsoft Entra ID

In Sign in, sign in with the email address of the account you created and assigned a license to

After entering the password, press the Sign in button

Loops at "Select an account" (you cannot get out of the loop even if you press Back)

This phenomenon also occurs when registering an account during OS setup.

Please tell me how to solve this problem.

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3 answers

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  1. Crystal-MSFT 49,591 Reputation points Microsoft Vendor
    2024-09-27T01:19:30.7466667+00:00

    @ka_96, Thanks for posting in Q&A. From your description, it seems the authentication keeps looping when do Microsoft Entra joined.

    Please try the following suggestions to see if it works.

    1. Please check if "Users may join devices to Microsoft Entra" included the enrolled user or set to ALL. User's image

    https://video2.skills-academy.com/en-us/entra/identity/devices/device-join-plan#configure-your-device-settings

    1. Go to automatic enrollment setting, for WIP user scope, select None.

    However, if the issue still persists, please collect the following information to continue.

    1. How many users are affected? Did if affect with all the devices when enroll with these affected users?
    2. What is the difference between the working devices and non-working devices?
    3. Is the affected device appearing in Microsoft Entra admin center after we sign in the user account?

    Please try the above suggestion and if there's any update, feel free to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  3. Crystal-MSFT 49,591 Reputation points Microsoft Vendor
    2024-10-07T06:42:52.3133333+00:00

    @ka_96, Thanks for your update. I am glad it is working. Here, please let me write a summary for our issue:

    Issue:

    When you register a Microsoft Entra ID with Intune automatic enrollment, a sign-in loop occurs.

    Resolution:

    User's image

    Meanwhile, if the information is helpful, would you mind click "Accept Answer“ to help others quickly find the information. Thanks for your time and have a nice day!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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