Button to postpone 10/15/2024 MFA enforcement is greyed out

Lynne Caputi 35 Reputation points
2024-10-03T14:09:53.9433333+00:00

We are trying to apply for postponement of the 10/15/2024 MFA enforcement per the published instructions in the Microsoft blogs and bulletins. After elevating a global admin account per the instructions (https://video2.skills-academy.com/en-us/azure/role-based-access-control/elevate-access-global-admin?tabs=azure-portal#perform-steps-at-root-scope), I then access the request page (https://portal.azure.com/#view/Microsoft_Azure_Resources/MfaSettings.ReactView) where I see all the instructions, the status says MFA is not enforced and it is due to be enforced 10/15/2024. The button at the bottom of the page to Postpone enforcement is greyed out every time I try this, no matter which browser, which tenant, which account I try. I was able to do this without issue on Monday 9/30, but since Tuesday 10/1, the button has been greyed. Is there some kind of cutoff we're not being told about?

Microsoft Authenticator
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A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Raja Pothuraju 6,265 Reputation points Microsoft Vendor
    2024-10-04T16:35:09.1666667+00:00

    Hello @Lynne Caputi,

    Thank you for understanding and patience.

    Our engineering team has resolved the issue. Please try accessing https://aka.ms/managemfaforazure within your tenant and check if you can now select the "Postpone Enforcement" option. I checked in my test tenant, and I am able to makes changes now.

    If you are still encountering the issue, you can try the following workaround:

    1. Open a browser and navigate to https://aka.ms/postponemfa-tempfix.
    2. Once the page loads, go to https://aka.ms/managemfaforazure, and the "Postpone" button should now be available.

    I hope this information is helpful. Please feel free to reach out if you have any further questions.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Thanks,
    Raja Pothuraju.

    You found this answer helpful.

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  1. Q&A Assist
    2024-10-03T14:09:53.9633333+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It is possible that the button to postpone the MFA enforcement is greyed out due to technical issues or changes in the system. It is recommended to contact Microsoft support for assistance with this issue. The support team can help troubleshoot the problem and provide guidance on how to proceed.

    References:

  2. Lynne Caputi 35 Reputation points
    2024-10-03T14:15:19.1766667+00:00

    I am looking to contact Microsoft support now, but I thought I would ask this question here to see if anyone else is having the issue.

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