Unable to sign in to Teams on Yealink phone (MP58)

IGS1944 0 Reputation points
2024-10-04T06:23:28.2166667+00:00

Hello everyone

I'm sorry if it's hard to understand as English is not my native language.

I am currently using Teams Phone on a Yealink phone(MP58-WH), but since September I have been unable to sign in.

The error details are as follows.

"this device isn't enrolled in device administrator. contact your admin"

I tried the following, but the result remained the same.

・Sign in to the Microsoft Intune admin center.

・Go to Devices > **Enrollment.

・Select the Android tab.

・Under Android device administrator, choose Personal and corporate-owned devices with device administration privileges.

・Select the checkmark next to Use device administrator to manage devices.

I also turned off "Microsoft Intune A Direct" in the Teams Admin Center , but the error still remained.

How should I deal with this error?

I asked about it on the Microsoft Community and was recommended to listen to it on this website, so I wrote it.

The opinions we received are as follows.

" this error is usually solved by enabling the "Use device administrator to manage devices." option Manage Intune devices with Android device administrator | Microsoft Learn. In your case, since you have already done this I'd recommend posting in the Microsoft Intune - Microsoft Q&A forum for this team to check on your configuration or set up."

Thank you for your support.

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  1. Xenia-MSFT 5,870 Reputation points Microsoft External Staff
    2024-10-04T08:13:05.0466667+00:00

    @IGS1944 Thanks for posting in our Q&A.

    For this issue, it is suggested to check if this device is enrolled successfully in intune. Please check if this android device exists in intune portal and "Manged by" shows intune.

    If there is anything update, feel free to let us know.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

  2. IGS1944 0 Reputation points
    2024-10-09T00:28:24.64+00:00

    Dear Xenia-MSFT

    Thank you for your reply. We are currently having the IT department verify this, and we will notify you of the results once the verification is complete.

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