Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,822 questions
Issues with Microsoft Authenticator Cloud Backup Recovery
Reported
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 83%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
عبدالله قريطم
0
Reputation points
Using Microsoft Authenticator for accounts like Facebook and Instagram, the cloud backup was activated to avoid losing codes. After clearing the app's data due to excessive notifications, attempts to begin recovery did not work, stating that codes were not stored on the account. Is there a way to access support for additional backups to restore accounts, or are the codes permanently lost?