How to get rid of InTune Company Portal??

AliciaXO 0 Reputation points
Oct 8, 2024, 7:58 PM

I am trying to sign into Intune Company Portal with a new organisation as I have started a new job. However, I am really struggling to reset the app. It won't let me log on with my new account as it says the app is registered to my old work account. I cannot login with my old account as it no longer exists. I have tried unistalling the app through play store, removing it in admin in my settings, deleting the app in settings and nothing works :/ Any suggestions as I really need it for my new role?

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. ZhoumingDuan-MSFT 14,870 Reputation points Microsoft Vendor
    Oct 9, 2024, 1:51 AM

    @AliciaXO, Thanks for posting in Q&A.

    From your description, I know you want to remove old work account but failed.

    Based on my research, it can be removed from Intune portal. If possible, you can give the Serial Number/IMEI of the Android phone or you Android device name to the security group or IT department in your former company. They may search by the Serial Number/IMEI and find your phone, then remove it from Intune portal. And then you can add new company details in company portal app.

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    Or you can refer below steps.

    Microsoft Intune company portal is a device admin app in your android phone. So, you can go to below location in your phone and turned off it in device Admin.

    Settings>Privacy Protection>Special Permission>Device Admin Apps

    After that remove your email or uninstall company portal and outlook.

    This step will help to remove your device with your previously linked company, and you will be able to connect to your new company.

    Hope above information can help you and if there is any update, feel free to let me know.

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