Custom Reporting in System Center Service Manager (SCSM)

AlinM-8839 160 Reputation points
2024-10-16T16:04:15.92+00:00

Hello,

What are the steps involved in creating custom reports in SCSM? The goal is to generate reports that meet specific business requirements and provide valuable insights into service management.

Could anyone explain the process of creating custom reports in SCSM, including the tools or software that can be utilized? Are there any recommended resources or tutorials available to guide users through the report creation process in SCSM?

Any tips or best practices for designing and customizing reports in SCSM would be highly appreciated.

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
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  1. XinGuo-MSFT 18,766 Reputation points
    2024-10-17T01:52:42.6233333+00:00

    Creating custom reports in System Center SCSM involves several steps, from setting up the necessary tools to designing and deploying the reports. Here’s a detailed guide to help you through the process:

    Tools and Software Needed

    1. SQL Server Reporting Services (SSRS): This is the primary tool for creating and managing reports.
    2. Report Builder: A user-friendly tool for designing reports.
    3. SQL Server Data Tools (SSDT): For more advanced report development.

    How to create custom reports

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