"That Microsoft account doesn't exist" when linking Learn profile to Partner Center

Evariste BETIN 0

Hello Q&A,

I have created a MS Learn account using my university e-mail account, which I use as a personal e-mail account. I have completed 2 MS credentials since then and would like to associate them to my company's Partner account through MS Partner Center.

I have followed the instructions from this page (https://video2.skills-academy.com/en-us/partner-center/membership/ms-learn-associate) and logged in with my work account. When I select "Link Microsoft Learn account" and type in my MS Learn e-mail address in the sign-in screen, I get an error saying : "That Microsoft account doesn't exist. Enter a different account or get a new one."

Has anyone else encountered this issue and knows how to solve it ?
Thanks in advance,

Junjie Zhu - MSFT 18,391 Reputation points Microsoft Vendor

2024-10-21T09:04:24.81+00:00

Hello @Evariste BETIN ,

Welcome to Microsoft Q&A!

The Microsoft Partner Center tag only handles questions about registering a developer account and publishing apps to the Microsoft Store.

For your scenario, please open a free support ticket here: Contact Us. Select Developer, Student and Startup Programs -> Dev Center-> Account Management in the support page.

You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.

Thank you.
Evariste BETIN 0 Reputation points

2024-10-21T14:12:41.2233333+00:00

Hello Junjie, thank you for your answer. I have posted the ticket over there.

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"That Microsoft account doesn't exist" when linking Learn profile to Partner Center

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