Intune Wrapped App Access Blocked for User – "This app has not been set up" Error

Mohan s 0 Reputation points
2024-10-21T14:26:31.12+00:00

Hello,

I am facing an issue where an Intune-wrapped app is showing the following error message when a user tries to access it:

"App access blocked: This app has not been set up for Mohans@outsystemsDemo.onmicrosoft.com **to use. Contact your organization's support team for help."
**
Background:

  • I have wrapped a third-party app using the Intune App Wrapping Tool.
  • The app has been assigned to the user Mohans@outsystemsDemo.onmicrosoft.com in the Intune portal.
  • An App Protection Policy has been created and assigned to the user, targeting the wrapped app.
  • The user has an appropriate license (Intune and Azure AD Premium P2).
  • Conditional Access is set up, and we are not using the "Require approved client app" control to allow third-party apps.
  • The Conditional Access policy enforces Require app protection policy.

What I’ve Tried:

  1. Ensured that the App Protection Policy is properly assigned to the user.
  2. Confirmed the wrapped app is assigned to the user in Intune.
  3. Checked Azure AD to confirm the app is registered as an enterprise application.
  4. Verified that the user has the necessary licenses for Intune and Azure AD Premium.
  5. Rewrapped the app and redeployed it, but the issue persists.

Question:

What could be causing the app to show this error message, and what additional steps can I take to resolve it? Is there anything specific I should check regarding the app setup in Intune or Azure AD?

Thank you for your help!

Microsoft Intune Security
Microsoft Intune Security
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
429 questions
Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
299 questions
Microsoft Intune Configuration
Microsoft Intune Configuration
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Configuration: The process of arranging or setting up computer systems, hardware, or software.
1,919 questions
Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
954 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,176 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. ZhoumingDuan-MSFT 13,635 Reputation points Microsoft Vendor
    2024-10-22T01:49:55.69+00:00

    @Mohan s, Thanks for posting in Q&A.

    From your description, I know you got an error when accessed a deployed app by you.

    Based on my research, there error message means failed to detect a required app protection policy for the app.

    https://video2.skills-academy.com/en-us/troubleshoot/mem/intune/app-protection-policies/troubleshoot-mam#error-messages-and-dialogs-on-android

    To clarify this issue, please follow the link below to check whether you have met the prerequisites for deploying app protection policies and whether the app protection policy was applied to the app successfully.

    https://video2.skills-academy.com/en-us/troubleshoot/mem/intune/app-protection-policies/troubleshoot-app-protection-policy-deployment

    Please check above information, if there is any update, feel free to contact us.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.